A new login technique is becoming available in 2023: the passkey. The passkey promises to solve phishing and prevent password reuse. But lots of smart and security-oriented folks are confused about what exactly a passkey is. There’s a good reason for that. A passkey is in some sense one of two (or three) different things, depending on how it’s stored.
Sounds like you need to get the latest patch for your wife. While you’re doing that, you can add the password manager extension which should fix the issue.