During the trial it was revealed that McDonald’s knew that heating their coffee to this temperature would be dangerous, but they did it anyways because it would save them money. When you serve coffee that is too hot to drink, it will take much longer for a person to drink their coffee, which means that McDonald’s will not have to give out as many free refills of coffee. This policy by the fast food chain is the reason the jury awarded $2.7 million dollars in punitive damages in the McDonald’s hot coffee case. Punitive damages are meant to punish the defendant for their inappropriate business practice.
The picture of that poor woman’s thighs is all you need to see to know this was not a frivolous suit
Also, McD’s had years of complaints from their own store managers that the coffee was too damn hot.
Important to note that the women initially just asked McDonald’s to pay for her treatment, and they told her to get fucked.