That happened to be with Uber. Never could resolve it, then fraud happened in another country.

Tried to reach out to Uber to fix, was told to sign in to dispute. Couldn’t. Called bank, bank said to settle with vendor. Still can’t. Couldn’t call them because they don’t have phones.

Ended up going to the drivers depot and demanded they fix it since no one else could. Finally got them to delete it.

I will never trust a company that doesn’t have a phone/call center. Online only? Get lost