I swapped my 64GB out for a 1TB immediately after opening mine. Everything works…except the left shoulder button. It often doesn’t click when pressed and even when it does register in game as a button press, its very smushy feeling. A quick search online suggests its a very common problem.
I just bought it during the recent Summer sale so it’s still very new. Given that the issue isn’t related to the SSD swap, would they still honor warranty and take care of the problem? I would swap the 64GB back in before sending it in, of course. Or am I just better off buying the part and following iFixit’s tutorial?
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Yes, they have to repair it under warranty. The Magnuson-Moss Warranty Act protects you here (assuming you’re USA). I would definitely swap back your old drive unless they guarantee that you’re getting the same one back. If you send it in they may send you a different one that doesn’t have your drive in it.
This is absolutely true, and there is similar legislation in a lot of the rest of the world.
But a lot of companies do their best to avoid honoring their obligations. So Valve both saying they will and having a track record of doing it is useful to know.
(None of this is relevant if you actually break the product yourself in the process. Warranty doesn’t protect against user damage (unless they explicit choose to include that).)
I was not aware of this. That’s great.
Legally and practically are very different things. Is it a big company? They can and do absolutely get away with voiding your warranty like that because almost no one can afford to sue them, and if they can afford it, they’re probably just going to buy a replacement.
It sounds like Valve will be pretty cool about it though. As long as you didn’t trash your Deck or something.
Yep, I had to get mine replaced and they gave me no issues. You’ll probably just get sent a replacement, so make sure to take out the 1tb drive.
Did they do a data transfer too, or did you have to restore it yourself? I just got mine and love it but want to be ready if something happens. I have like 1,000+ ROMs on it 😅
If you swap out the 1tb drive and when the rma is done swap it back in you’ll not have to re-download anything.
I didn’t bother checking since I just put back the larger drive once I got the new one. I doubt they did, they said to remove any accessories / SD card otherwise I might not get them back, so I doubt they’d do a data transfer.
You just want to make sure to take out the ssd you bought and put back in the original one. Or if you didn’t replace it, just back stuff up.
I had to rma mine for a battery issue. I swapped my 1tb drive out for the standard one and I had no issues. It also mad it easier when I got my new one. I was even short a screw and I never heard anything.
