The increase in cancellations was the nail in the coffin for me. But my satisfaction started to decline when they ditched the star rating system. I don’t care how many people want to claim it didn’t work a specific way or wasn’t tailored to you, etc etc. it produced many good recommendation for me with insane accuracy across the whole 5* spectrum. The binary system was, and I assume still is, shit.
The increase in cancellations was the nail in the coffin for me. But my satisfaction started to decline when they ditched the star rating system. I don’t care how many people want to claim it didn’t work a specific way or wasn’t tailored to you, etc etc. it produced many good recommendation for me with insane accuracy across the whole 5* spectrum. The binary system was, and I assume still is, shit.