If you’ve felt your burrito was smaller than it should be, smaller than in the commercials, the CEO agrees.

  • Phenomephrene@thebrainbin.org
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    3 months ago

    I stopped going there after they required ordering via their app. Not sure if that was a policy everywhere or just around here. I use apps to order at a lot of places, but I’d tried using the Chipotle app previously and found both smaller portions and that their error rate was higher than I was willing to deal with. If I can’t walk in and watch my order being made so I can make sure it’s correct, sorry, I’ll go somewhere else.

    • player2@lemmy.dbzer0.com
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      3 months ago

      Was that during COVID? I regularly eat Chipotle around the US and I’ve never encountered this requirement, I always order at the counter so it is fresh.

      • Phenomephrene@thebrainbin.org
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        3 months ago

        Yeah, that’s when the requirement started. I’d tried the app before that and that was when I decided I wouldn’t use it. They kept the policy around long enough for me to completely give up on them. Not actually sure if it’s still a thing around here. Not super urgent for me to find out. I go to Pancheros now for a quick service burrito analogue.