A BBC investigation reveals that Microsoft is permanently banning Palestinians in the U.S. and other countries who use Skype to call relatives in Gaza.

Reportedly, Microsoft has been banning and wiping the accounts of users who have leveraged Skype to contact relatives in Gaza. In some cases, email accounts over a decade old have been locked, destroying access to banking accounts, OneDrive storage, and beyond.

United States resident Salah Elsadi lost his account of over 15 years in the dragnet. “I’ve had this Hotmail for 15 years. They banned me for no reason, saying I have violated their terms — what terms? Tell me. I’ve filled out about 50 forms and called them many many times.” Eiad Hametto from Saudi Arabia echoed the report, “We are civilians with no political background who just wanted to check on our families. They’ve suspended my email account that I’ve had for nearly 20 years. It was connected to all my work. They killed my life online.”

Many of the users affected by the bans expressed that Microsoft may be falsely labelling them as Hamas

  • dan@upvote.au
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    4 months ago

    Friendly reminder to not use freemail accounts (Hotmail, Gmail, Yahoo, etc) for anything important. It’s very hard to get any sort of support as your account is seen as low-priority. Also, always use your own domain so that it’s easy to move to a different provider in the future, without having to change your email address.

    FastMail and MXRoute are good options. MXRoute has good Black Friday sales and all their plans include unlimited email address and domains (you’re just limited by total disk space).

    Microsoft’s paid plan is decent too. $70/year for a personal account or $100/year for a family account (up to 6 people) and it includes the Office suite, 1TB cloud storage, and email.

      • dan@upvote.au
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        4 months ago

        That’s a reasonable question.

        A lot of people are already paying Microsoft, either for OneDrive space or for Office. In that case, you may as well use what you’re already paying for. They’re also much more likely to provide support if you’re a paying customer.

        I wasn’t saying to give Microsoft money, I was just saying that their paid plans are good value, particularly in the case where you need Office.

          • dan@upvote.au
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            4 months ago

            Ah, I didn’t realise it affected paid custokers Thanks for the info.

        • jdnewmil@lemmy.ca
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          4 months ago

          Having used the web version of Office at my job, I know I would not pay for it. It is compatible-ish, but severely lacking in features, enough so that I don’t trust it to render properly or maintain the formatting entered using the desktop app. If that is good enough then there are lots of alternatives.

          • dan@upvote.au
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            4 months ago

            The plan I mentioned includes the desktop apps, not just the web apps.

            The web version of Excel is way better than Google Sheets IMO.

    • Wilzax@lemmy.world
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      4 months ago

      Or if you have a little more money, there’s the Proton pass which comes with VPN, Email, Drive, Calendar, and Password Manager. All protected under swiss privacy laws. They have a free tier of their drive with 5GB storage so you can collaborate on other people’s documents without needing to pay yourself, and they have a $120/yr US Tier for 500GB for 1 person, and a $288/year US Tier for 3TB for up to 6 people. If you don’t need that much storage and don’t care about anything other than the email, they have a 15GB plan with just email and calendar for only $48/yr US.

      This is not an ad, I am a real person with no connection to Proton except a deep respect for their business, and an even deeper hatred for Microsoft

      • dan@upvote.au
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        4 months ago

        I think Proton is a good choice. I’ve heard good things about them.

        For me personally, I’d be worried about putting all my eggs in one basket. For example, I like having my password manager (Bitwarden) entirely separate from everything else. I know that’s not how the general population thinks though, so I think all-in-one solutions like Proton (and also Microsoft’s and Google’s paid suites) definitely have their place.

        Do Proton have a larger plan with just email and calendar?

        • lambalicious@lemmy.sdf.org
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          4 months ago

          I think Proton is a good choice. I’ve heard good things about them.

          Well they have been behaving just as Microsoft has been doing if we’re complaining about these kinds of behaviours. Handing over information about environmentalists and freedom fighters to repressive governments, etc.

        • Wilzax@lemmy.world
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          4 months ago

          I think I’d rather have proton be my password manager than anyone else out there, and then take advantage of the other services they offer with it. Unless I wanted to keep my password manager entirely offline, which is far more secure but far less convenient

          • Petter1@lemm.ee
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            4 months ago

            If you use a keepass file, you can just have it on a trustworthy cloud (like private nextcloud server) and sync to the keepass apps via webDav. Works perfekt!

    • capital@lemmy.world
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      4 months ago

      Fastmail is the shit. I feel it’s really underrated. Everyone on Lemmy just knows about Proton.

    • bitwolf@lemmy.one
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      4 months ago

      MXRoute looks awesome! I just switch one domain to them to try.They have a lifetime plan right now that looks nice.

      I was eager to replace the email bundled with my registrar. Speaking of, could you recommend a registrar that has a similar experience to these?