A majority (64%) of 5,728 people surveyed by Gartner in December 2023 said they would prefer companies not to use AI in their customer service. Additionally, 53%...
Microsoft is worse… Have a problem, google it, find a link that has a promising summary, click it- “try Windows 11!” Because that’s what dead links do.
I think it’s more “Most consumers hate the idea of a bad, unhelpful customer service”.
I’m fine with AI if it was actually helping to solve my issue, but it is generally not the case.
I cannot imagine a scenario in which it comprehends my problem that I can’t just solve on their website
See: Rufus, Amazon’s chatbot. I’ve never seen a more useless application of electrons. If it isn’t already in the description then it can’t help you.
If it is already in the description I don’t need your shitty chatbot, Jeffrey.
Microsoft is worse… Have a problem, google it, find a link that has a promising summary, click it- “try Windows 11!” Because that’s what dead links do.