Yep, people owning that there is a problem that needs to be fixed and not getting bogged down in blaming. She is really good at getting the team to focus on process breakdown instead of blaming a person, which translates into “let’s fix the process” instead of “Bob fucked up, he should get retrained or fired”.
Yep, people owning that there is a problem that needs to be fixed and not getting bogged down in blaming. She is really good at getting the team to focus on process breakdown instead of blaming a person, which translates into “let’s fix the process” instead of “Bob fucked up, he should get retrained or fired”.