This is the best summary I could come up with:

In January, a Shoppers Drug Mart district manager in Ontario wrote to store owners in his area to express “deep disappointment” in their performance during the first week of 2024.

Leger’s statement struck a chord with more than a dozen of the chain’s current and former associate owners and pharmacists, who confirmed the existence of targets for professional services, and pressure to meet them.

Several current and former Shoppers pharmacists said corporate pressure to perform medication reviews, along with other professional services that are billed to the government, ramped up after the pandemic when demand for COVID-19 testing and vaccinations waned.

In a December 2023 email to associate owners in Ontario — where Shoppers has most of its stores — a vice president reiterated the company’s ongoing plan to “accelerate the care we are providing” through medication reviews before the end of the year.

This February, Shoppers Drug Mart pharmacies across Ontario brought in a collective $1,869,300 in revenue for professional services in a single week, according to internal records.

Philip, Curtis and Scott — another former associate owner — and a handful of other pharmacists all said they support the programs to provide professional services but believe it’s unethical to put targets on them.

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